Refund policy

IS THERE A 30 DAY TRIAL PERIOD FOR THE NATURE PRO?

Yes, we offer this trial period because we are so sure of the quality of the product and for 30 days you can try it without worrying about its condition, that if you are not satisfied with it, we will proceed to a return without asking you questions.

IN WHAT CASES CAN I EXCHANGE OR RETURN AN ITEM?

In all the cases set out below:

  • I have the wrong product and I would like to change it
  • It is not what I expected and I would like to exchange or return it
  • I have received the order in bad condition

In any case, it is essential that the products subject to an exchange or return keep their original box. It is your responsibility to provide adequate packaging to ensure that the items arrive at UNIONYOGA in perfect condition. If the items are received in poor condition, we will not be able to make the requested return.

The period of time to exchange or return an item is 15 days from the date of delivery of the order.

WHAT SHOULD I DO TO MAKE AN EXCHANGE OR RETURN?

Get in touch with us by clicking here and filling in your information, reason and your order #.

HOW MUCH DOES IT COST TO MAKE AN EXCHANGE OR RETURN?

Changes and returns are free, we are proud to be able to offer this service throughout Europe.

Returns outside of Europe cost between € 9 and € 15, depending on your area.

If you want to change a product for a different one of a different amount, the difference will be paid or charged by bank transfer or PayPal.

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